Business breakfast "Retail banking in CEE – Debt collection in times of crisis"
Even 85 percent of managers from the banks in Central East Europe expect delinquencies in the retail segment to further increase or at least remain at the currently elevated levels in the short run (2011). In the medium term (2012) banks are slightly more optimistic, however, still two thirds of banks do not expect delinquency rates to ease. The reason for this situation is the economic crises which suddenly put collection systems into spotlight – credit institutions in CEE were compelled to handle the collection of bad debt in their Retail portfolios. More than two thirds of banks outsource their collection activities to 3rd parties mainly used due to higher efficiency or to bridge internal capacity restraints. At the other side already 80% of banks sell or plan to sell delinquent debt. Without efficient debt collection banks will difficult maintain profitability today, think the managers from CEE banks.
These are the results of a new joint Roland Berger and EFMA (European Financial Marketing Association) study "Retail banking in CEE – Debt collection in times of crisis" which is based on a research conducted between managers from Poland, Czech Republic, Hungary, Romania, Russia, Ukraine and Croatia. The findings were presented on May 31, 2011 at a Business Breakfast in Zagreb's hotel The Regent Esplanade by Hendrik Bremer, leading Partner for the regional financial industry from Roland Berger Strategy Consultants' Vienna office. The presentation was visited by round 40 regional top managers and selected journalists.
These are the results of a new joint Roland Berger and EFMA (European Financial Marketing Association) study "Retail banking in CEE – Debt collection in times of crisis" which is based on a research conducted between managers from Poland, Czech Republic, Hungary, Romania, Russia, Ukraine and Croatia. The findings were presented on May 31, 2011 at a Business Breakfast in Zagreb's hotel The Regent Esplanade by Hendrik Bremer, leading Partner for the regional financial industry from Roland Berger Strategy Consultants' Vienna office. The presentation was visited by round 40 regional top managers and selected journalists.
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